Shipping

Cold-pack insulation on every order. U.S. and Canada delivery.

Processing time

Orders ship Monday through Thursday, 1–3 business days from order confirmation. We avoid Friday-and-later ship dates so packages don't sit in carrier hubs over the weekend.

Rates

Destination	Rate	Free at
Continental US (lower 48 + DC)	$15.75	$150.00+
Alaska, Hawaii & US Territories	$19.95	$200.00+
Canada	$39.95	$350.00+

We ship via USPS Priority Mail. All orders include tracking. US and Canada only.

Carrier & packaging

USPS Priority Mail. Every order ships in an insulated mailer with a cold-pack. Tracking emailed when the label prints.

Storage on receipt

Refrigerated at 36–46°F. Protect from light. Reconstituted compounds should follow the storage guidance specific to their formulation — consult your research protocol.

Damaged or compromised shipments

If your shipment arrives with broken vials, no cold-pack remaining, or any sign of compromise, photograph the package on receipt and email support@peprally.bio. We replace damaged orders.

All sales final

All sales of research-use materials are final. We do not accept returns or issue refunds. If your shipment arrives damaged or compromised, contact support@peprally.bio with photos and your order number.

International shipping

We do not ship internationally at this time. Domestic U.S. only.

Never run out — Subscribe & Save 10%

Auto-ships every 45 or 90 days at 10% off. Free shipping on $150+. Pause, skip, or cancel anytime.